GORDON RD ELECTRICITY THEFT (1) - UTILTIA'S LICENCE CONDITION BREACHES 2019 - 2026

 Utilita's violations of Ofgem Licence Condition 12 under the Electricity Act 1989

Date: 18 August 2026

Regarding the £1000 electricity theft detected at 28 Gordon Rd between Aug 2019 and Feb 2020, and the repeated failure by Utilita's Revenue Protection Team and Complaints Team Leader to comply with Ofgem Licence Condition 12 to investigate this theft.

Electricity Act 1989 - standard conditions of electricity supply licence 
https://www.ofgem.gov.uk/sites/default/files/2025-08/Electricity-Supply-Standard-Consolidated-Licence-Conditions.pdf 

The following is a long list of Utilita's violations of Licence Condition 12, set by the independent regulator Ofgem to investigate, compensate for, and prevent all forms of energy theft.

Condition 12. Matters relating to Electricity Meters

Detection and prevention of electricity theft

Violating 12.1 (a) (b) -  by refusing to take reasonable steps to detect and prevent electricity theft, including damage to electric lines to tap into mains wires and steal electricity

Condition 12.A. Matters relating to Theft of Electricity

Violating 12.1 (a) - by  failing to detect theft of electricity, investigate suspected theft, prevent further theft once detected, and prevent theft by other means

Violating 12.A.1 (b) (i) - by  acting in a manner which is grossly unfair, unclear, deceptive and unprofessional

Violating 12.A.1 (ii) - by failing to recognise that the victim of theft  (their customer, Robert Lindsell) has struggled with serious lifelong disabilities relating to serious chest operations  to treat the condition Pectus Excavatum     

Violating 12.A.2 (a) & (b) -  by persistently acting to undermine and block efforts to investigate the 2019 - 2020 electricity theft at every opportunity for the past 6 years up to the present day (18 08 26)

Violating 12.A.3  - by failing to acknowledge damage to the electricity distribution connection, jeopardising objectives to investigate theft

Requirement to detect, prevent and investigate Theft of Electricity

Violating 12.A.5 - by failing to take any reasonable steps to investigate the theft of electricity 

Violating 12.A.6  - by failing to acknowledge large quantities of compelling evidence repeatedly supplied by myself (the landlord of the flat 28C) Crispin Galizia to avoid investigating the theft

The Theft Arrangement   

 
Violating 12.A.7  - by failing to make any effort to liaise with other agencies, such as the Management Company - Property Fusion, to investigate the theft

Violating 12.A.8  - by repeatedly taking unreasonable steps to delay and prevent theft investigations

Violating 12.A.9  -  by failing to comply with theft arrangement conditions set out in the licence conditions
 
Violating 12.A.10  - by failing to coordinate with the Distribution Network Operator and the UK Revenue Protection Association to investigate the theft

Standards for Theft of Electricity investigations

Violating 12.A.11 (a) (i) - by ignoring Robert Lindsell's disabilities and health problems, including the extreme pressure this has placed on him 

Violating 12.A.11 (a) (ii) - by failing to recognise the true extent, protracted nature and size of the theft 

Violating 12.A.11 (b) - by issuing unreasonable payment demands to intimidate my tenant, Robert Lindsell, into submission and force him, the victim, to pay the costs of the electricity theft

Violating 12.A.11 (c) - by ignoring my tenant's, Robert Lindsell's, disabilities and the size of the theft while NOT making any effort to provide a payment plan moving forward

Violating 12.A.11 (f) - by failing to meet requirements under Clause F

Violating 12.A.11 (g) - by failing to investigate and negate any possibility of negligence on behalf of the victim, Robert Lindsell

Violating 12.A.11 (h) (i) (ii) (iii) -  by failing to provide a timely, accurate and intelligible assessment - including failing to calculate an accurate figure of losses by constantly ignoring evidence of wildly inconsistent electricity usage - and failing to provide any advice at all to dispute the theft

Violating 12.A.12 - by failing to keep any record of Utilita's compliance with their Licence Conditions

Violating 12.A.13  -  by failing to take any reasonable steps  to facilitate compliance and required management arrangements set in the Licence Conditions

PLEASE NOTE: The 25 serious Licence Condition breaches made by Utilita identified above now represent one of the most shocking examples of aiding and abetting electricity theft by an energy supplier targeting one of their customers seen in UK history 

 


                                                                                                                            
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